It is terms like ‘The Golden Hour’ and the ‘Platinum Ten Minutes’ that imply the importance of Emergency Medical Services (EMS) all over the world. It is a well-accepted fact that a patient who receives basic care from trained professionals and is transported to the nearest healthcare facility within 15-20 minutes of an emergency has the greatest chance of survival. EMS is an essential part of the overall healthcare system as it saves lives by providing care immediately.
We are living in a time when the emphasis on preventing damage is greater than ever, the provision of pre-hospital care will be the key to ensure that the lives are not lost due to avoidable circumstances. This acute need to have world class emergency services in India motivated and encouraged five young professionals to start Ziqitza Health Care Limited in May 2002.
Ziqitza Health Care Limited (ZHL)
The name ZIQITZA was derived from the Sanskrit word 'chikitsa', meaning medical treatment and Jigyasa , meaning quest for knowledge. Even our brand philosophy is based on the great thought of Mahatma Gandhi that "saving a life is one of the most rewarding experience a person can undergo in his / her lifetime".
ZHL had been set up with a vision to assist in saving human lives by providing a leading network of fully equipped Advanced and Basic Life Support Ambulances across the developing world. Our vision reflects in our commitment to meet International standards for quality in Emergency Medical Services (EMS) and be accessible to everyone regardless of income bracket. Our values lies in being ethical, being transparent and fostering teamwork.
ZHL was set up by a group of young Indian professionals who, after their education, training and professional employment / entrepreneurial projects in the US and India, realized the acute need for organized and networked Ambulance service in India for saving lives which may otherwise have been lost only for the want of timely medical attention.
ZHL operates the Emergency Medical Response (Ambulance) Services under two models: Dial '1298' for Ambulance: This model works on principle of cross subsidy wherein the Ambulances are owned by ZHL and are made self sustainable by charging the end user a charge which differ basis on the choice of the destination. The principle of cross subsidy is used wherein:
Full charge to a patient going by choice to a private hospital.
Subsidized charge to BPL (Below Poverty Line) patient going by choice to a government / municipal hospital.
Free service to accident victims, unaccompanied unconscious individuals and victims of mass casualty incidents.
Currently the Dial '1298' for Ambulance service is operational in Mumbai city, Kerala, Punjab and Bihar. The company plans to expand the service to top 8 metros in India by 2013 .For more details visit www.1298.in.
“Dial '108' in Emergency” (popularly called 108 model): This model is in public private partnership (PPP) with State Governments, this could be either free to patient or on a user fee as per the contract with State Government. The service is provided to emergency victims.
Currently ZHL is operating Ambulances across the state of Bihar, Punjab, Mumbai, Kerala and Odisha.
'Be the leading Ambulance Service Provider of the Developing world'
To meet international standards for quality in Emergency Medical Services.
To be accessible to all people regardless of income.
Besides the above, we have a team of more than 4800 people, which includes:
Staff in Control & Dispatch Center
Operations Support Staff
Helpers & Drivers
Well known companies from across the globe have invested in ZHL. Here is a brief background of the co-owners:
Acumen Fund is a non-profit global venture fund that uses entrepreneurial approaches to solve the problems of global poverty. Their investments focus on delivering affordable, critical goods and services – like health, water, housing and energy – through innovative, market oriented approaches. Acumen Fund was incorporated on April 1, 2001 with seed capital from the Rockfeller Foundation, Cisco Systems Foundation and three individual philanthropists. They believe in dignity and not dependence, choice not charity. They invest in thriving enterprises around the world that deliver both social and financial returns.
Emergency Medical Services Corporation (EMSC)
EMSC is the leading provider of emergency medical services in the United States. During 2009, the company has provided services in approximately 13 million patient encounters in more than 2200 communities. They operate around 4000 Ambulances. EMSC through its subsidiaries and affiliated companies provides a wide range of health care services which include:
Emergency 9-1-1 Ambulance
Non Emergency Ambulance
Medical transportation Management
Fixed Wing Air Ambulance
Paramedic and EMT Training
Disaster Response and many more.
From the above, it is obvious that EMSC is a strategic fit for ZHL in terms of the processes, protocols, training standards etc. Their investment will surely help us set up a World Class Ambulance Company not only in India but also other developing countries.
Housing Development Finance Corporation (HDFC) was established in 1977 with the primary objective of meeting a social need of encouraging home-ownership by providing long term finance to households. It is known for its professionalism, integrity and impeccable service. Trust, Integrity, Transparency and Professional Service are the most important pillars of the brand 'HDFC'
The Infrastructure Development Finance Company Limited (IDFC) is India’s leading integrated infrastructure finance player providing end to end infrastructure financing and project implementation services. It was established in the year 1997 with a specific mandate to build the nation.
India Value Fund Advisors (IVFA) was established in 1999 and is one of the most experienced private equity firms in India with USD 1.4 billion under management. They partner with entrepreneurs and management teams to build valuable, enduring and socially responsible organizations.
The International Centre for Emergency Technologies (ICET) based in the Netherlands is a globally respected institute for risk, crisis, disaster management. ICET provides management assistance to ZHL’s operation when deemed necessary.
The London Ambulance Service (LAS) is the largest metropolitan emergency Ambulance service in the world to provide Emergency Medical Service that is free to patients at the time they receive it. Total of 4,000 staff, covers 7 million people in an area of 620 sq miles and deploys 400 Ambulances at any point of time attending 1million of calls per year, or 3,000 per day. LAS provides extensive support to ZHL in the following manner:
Training support to ZHL team
Staff Exchange program to strengthen each other
Transfer of special expertise.
The New York – Presbyterian Emergency Medical Service (NYP-EMS) is the largest hospital based Ambulance service in the city of New York, and has one of the largest participants in the New York city 911 Emergency System since 1981. NY-EMS provides processes, protocols, consultancy and training support for ZHL in the field of Ambulance and Medical services.
The American Heart Association (AHA) is a non-profit organization in United States that provides appropriate cardiac care in an effort to reduce disability and deaths caused by cardiovascular disease and stroke. Lifesupporters Institute of Health Sciences, Ziqitza’s training arm, became one of the 10 International Training Centres for AHA in October 2006.
ZHL is known for the high ethical standards that have always been upheld both in India and globally. The numerous awards and recognitions, both national and international, that we have received over the years stand testimony to our track record. We are proud of the acknowledgement received on various award platforms for our commitment to saving lives:
TOI Social Impact Award 2012 awarded to ZHL on 28 January 2013
Spirit of Humanity Award, 2012 was awarded to ZHL on 7th April 2012
ZHL awarded with Continuity & Recovery Initiative in Public Interest 2011 Award on 26 September.
Jaagratha 2011 Award awarded to Dial 1298 for Kerala on 22 September 2011
Vocational Excellence Award (Rotary Club) was awarded to Radheesh V - Head Projects in 2011.
Excellence in Social Enterprise’ award to Sweta Mangal by ZEE TV on 8th March 2011
Tata Group and TiE conferred the TataTiE Stree Shakti Award to Ms. Sweta Mangal for leading Dial '1298' for Ambulance in 2009
ZHL was awarded the 'Special Recognition' for the outstanding work in Mumbai during 26/11' and 'Continuity & Recovery Initiative of the Year in PublicInterest' award for the 1298 First Responder Program by BCI and Deloitte- 2008
Receives ‘Godfrey Philips Bravery Award’ for Social Act of Courage from Pratibha Patil in 2007